Tucan Journey has ceased to commerce with quick impact.
No additional bookings are being taken and prospects with current bookings will be unable to journey as deliberate.
Clients ought to evaluation their affirmation electronic mail and journey itinerary which can affirm whether or not their reserving is with Tucan Journey’s UK entity, Tucan Restricted, or its Australian subsidiary, Tucan Journey Pty Ltd.
If you happen to paid in your tour utilizing foreign money GBP, EUR, CAD or USD, your reserving is held with the UK entity, Tucan Restricted. If you happen to paid in your tour utilizing foreign money AUD or NZD, your reserving is held with the Australian subsidiary, Tucan Journey Pty Ltd.
UK firm – Tucan Restricted (CRN: 03370298)
Tucan Restricted filed a discover of intention to nominate Gareth Prince, Mark Malone and Joanne Hammond (of Begbies Traynor) as directors on 2 February 2021. It’s anticipated that the corporate will formally enter into administration on or earlier than 16 February 2021.
The proposed directors will contact all prospects who maintain bookings with Tucan Restricted by electronic mail by no later than Friday fifth February 2021. This electronic mail will embrace full particulars of how prospects could make a declare for any monies they’ve paid to Tucan Restricted.
Begbies Traynor have arrange a delegated electronic mail deal with and phone quantity for patrons who’re affected by the failure of Tucan Restricted.
+44(0) 845 228 2090
As a excessive quantity of calls and emails are anticipated, Begbies Traynor ask prospects to not make contact for particulars of the claims course of till they’ve acquired and reviewed their preliminary electronic mail as detailed above.
Australian firm – Tucan Journey Pty Ltd (ACN 085 587 659)
On 2 February 2021, the Board of Administrators of Tucan Journey Pty Ltd resolved to position the corporate in Voluntary Administration pursuant to Part 436A of the Firms Act and appointed Mr Andrew Barnden of Rodgers Reidy (Sydney) as its Administrator.
The Administrator will formally contact all identified collectors advising of his appointment and the Voluntary Administration course of, this can embrace the Australia and New Zealand prospects of Tucan Journey Pty Ltd.
As well as, as the corporate has ceased buying and selling, any Australian or New Zealand prospects who’ve paid for any journey with the corporate by the use of Credit score Card and/or PayPal are requested, within the first occasion, to contact their Monetary Establishment/Financial institution (who issued the bank card) in an try to hunt a chargeback/refund resulting from “the closure of the enterprise because of the exterior administration of the corporate”.
If collectors of Tucan Journey Pty Ltd have any extra queries, then they’re requested to contact Rodgers Reidy on the next:
Phone: +61 (2) 9262 1944 – request to talk to both Mr Steven Jolly or Ms Celeste Cosenza.
Electronic mail: [email protected]
On Behalf of the Workers at Tucan Journey
The coronavirus pandemic has had a extreme affect on many companies particularly the journey trade. Throughout this difficult time, tour operators like Tucan Journey have faithfully tried to assist folks and stability their wants. Throughout this time we needed to make troublesome choices to maintain the corporate alive together with many workers redundancies, most of whom are loyal lengthy serving workers with households to assist. Sadly this now extends to all workers.
With shopper’s welfare and finest pursuits on the forefront, Tucan Journey took the choice early in March 2020 to droop tour operations. There was no passable answer for tour operators to have the ability to deal with the variety of shoppers wishing to obtain quick full refunds. The explanation for that is that tour operators successfully coordinate airways, accommodations and native providers corresponding to guides, permits and transportation for teams of shoppers. Tour operators are required to pay prematurely to safe these providers on behalf of their shoppers; many of those service contracts are non-refundable or non-transferrable. As well as lots of the smaller abroad accommodations and repair suppliers that specialist tour operators assist are in a good worse state of affairs, they merely shouldn’t have the sources to repay what’s owed to tour operators till they’re able to reopen their enterprise and earn cash once more.
Nobody might have predicted that in January 2021, most international locations on this planet can be in additional robust lockdowns with many individuals dropping their lives and family members. There’s unlikely to be any regular worldwide leisure journey till 2022 and so with a heavy coronary heart, the choice was taken in one of the best pursuits of everybody involved to position the corporate into administration. I wish to thank all shoppers, suppliers and workers for his or her assist through the years and hope you get to take pleasure in travelling once more sooner or later. Finest needs, Tucan Journey.